SALARY RANGE: RM3,000-RM5,000

Responsibilities:

The position is a technical support position at the University. The position will be responsible for areas as designated by the Manager, Information Technology (IT) Unit. These include:

• Analyze current business processes and workflows to identify opportunities for AI integration and process automation.
• Develop and implement AI-powered solutions such as AI agents to enhance efficiency, productivity, and decision-making across campus operations.
• Collaborate with various departments to understand their specific needs and recommend tailored AI applications.
• Configure, deploy, and maintain AI tools and platforms and ensure seamless integration with existing systems.
• Monitor and evaluate the performance of implemented AI solutions, making adjustments as necessary to maximize benefits.
• Ensure all AI implementations follow ethical guidelines, data protection regulations, and University policies.
• Provide training and support to staff members on effectively utilizing AI tools in their daily work.
• Generate reports on usage, system performance, and user engagement in AI tools.

This position will work closely with other staff members on campus.

Qualifications and Criteria:

• a) A Bachelor’s degree in Information Technology (IT), Computer Science or other related discipline from a recognized institution; or b) A Diploma in a relevant discipline from a recognized institution with a minimum of three (3) years of relevant work experience.
• Fresh bachelor’s degree holders in relevant discipline can be considered.
• For diploma holders, at least three (3) years of relevant working experience in any two of the following domains: software development, business requirement study, business processes improvement, business systems support, web-based systems, low-code/no code development.
• Experience in coding with various programming language or low-code platforms with proven record of successful solution implementation.
• Proven ability to analyze organizational processes and identify opportunities for AI driven improvements.
• Strong understanding of AI technologies, machine learning frameworks, and natural language processing applications.
• Proficiency in configuring and optimizing AI applications and integration for specific business needs.
• Excellent communication skills for effectively explaining technical AI concepts to nontechnical stakeholders.
• Experience developing training materials and conducting workshops on AI tool utilization.
• Knowledge of ethical considerations and best practices in AI implementation.
• Agility in High-Pressure Environments: Thrives in fast-paced scenarios, adept at orchestrating multiple tasks, tracking action items, adapting to shifting priorities, and meeting tight deadlines.
• Flexibility in Working Hours: Exhibits willingness to operate beyond regular office hours as necessary to fulfill job demands.