SALARY RANGE: RM6,000-RM8,000

Responsibilities:

Responsible for carrying out duties involving various functions of Information Technology designated by the Manager, Information Technology – mainly to oversee IT-specific project management, IT service management, communication, and IT governance and risk management. Assist and support the Manager, Information Technology, to implement and to ensure compliance with all the policies relating to Information Technology. Prepare reports and provide accurate information as and when required by the Management.

Qualifications and Criteria:

• A bachelor’s degree in computer science, IT, or other related discipline from a recognized institution with minimum of 3 – 5 years of relevant work experience including one (1) year at supervisory level in leading a team of staff. Master’s degree holders in relevant discipline can be considered.
• Possess at least TWO relevant IT certification(s) in active status with minimum one at professional level and with active status in either project management, governance and frameworks, networking, servers, clouds, security, or others. (e.g. PMP, Prince2, COBIT, CRISC, CISA, ITIL or equivalent)
• Relevant industry certifications such as ITIL, PMP, etc. are preferred.
• Minimum of 4 years of experience in either of these areas: IT project management, IT service management, IT governance and IT Risk Management.
• Ability to lead complex IT projects, manage cross-functional teams, and drive business-oriented technology solutions.
• Proficiency in project management tools (e.g., Jira, Trello, MS Project) is beneficial.
• Strong verbal and written communication skills, with the ability to present IT policies, procedures, guidelines and updates to diverse audiences. Experience in preparing IT governance reports is advantageous.
• Ability to analyze complex IT challenges, propose innovative solutions, and drive continuous improvement in IT services.
• Strong organizational and documentation skills, ensuring accuracy and consistency in IT policies, reports, and service management records.
• Ability to work in a team environment, mentor junior IT staff, and foster a culture of innovation and compliance within the IT department.
• Strong knowledge of IT governance principles, regulatory requirements, risk management, and cybersecurity best practices. Experience with frameworks such as ISO 27001, NIST, and COBIT is a plus.
• Familiarity with IT infrastructure, cloud computing, cybersecurity, networking, and web technologies. Hands-on experience with ITSM tools is an advantage.